Inventory & Order Management Portal

I led the design and execution of our Queenly Partners Dashboard, a self-service B2B2C portal that empowered partners to efficiently run their orders and storefronts within the Queenly ecosystem.

Before this project, our partners relied on manual spreadsheets, email communication, and ad-hoc processes to manage inventory, track orders, and respond to buyer inquiries. This created inefficiencies, slowed down fulfillment, and limited scalability as our marketplace grew.

I owned the end-to-end product development process:

  • Conducted user interviews with partners to identify top pain points.

  • Defined product requirements balancing partner needs and marketplace constraints.

  • Designed the entire dashboard experience in Figma (Orders, Inventory, Offers & Questions, Stats, Payouts, Settings).

  • Collaborated closely with engineering for implementation, QA testing, and launch.

Solution

The Partners Dashboard provided a centralized hub for partners to:

  • Manage Inventory: Bulk upload, edit, and track thousands of listings with filters by style, color, designer, size, and price.

  • Track Orders: View real-time order history and fulfillment status.

  • Engage with Customers: Respond to buyer offers and questions directly within the portal.

  • Monitor Performance: Access sales insights, stats, and payouts to optimize business decisions.

  • Self-Service Admin: Manage storefront details, profile settings, and access help & support independently

Impact

  • Reduced partner onboarding and setup time by 60%, making it easier for boutiques to scale their digital storefronts.

  • Increased inventory accuracy and freshness by 40% through bulk editing and real-time updates.

  • Improved partner satisfaction and retention, as businesses now had full transparency into their performance on Queenly.

In-House Returns Portal

I designed and executed an end-to-end in-house Returns & Exchanges Center for Queenly. Prior to this, returns were handled manually through support tickets, which created friction for both buyers, sellers and our internal ops team. I led the entire process from user research → UX/UI design → product requirements → development handoff → QA testing → launch, ensuring the flow aligned with marketplace constraints around authenticity and one-time event timelines.

The result was a self-service returns experience that:

  • Gave users clear options to return, exchange, gain store credit

  • Automated eligibility checks (condition, timeline, seller policies)

  • Integrated seamlessly with backend order history and payments

  • Reduced support workload and increased buyer confidence, contributing to higher repeat purchases.